Question 1

What is Better Farmers?

Accepted Answer

Beterboeren is an online platform committed to delivering fresh, local farm products and artisan products directly to your home. We promote sustainability and support local communities.

Question 2

What types of products does Beterboeren offer?

Accepted Answer

We offer a wide range of products including fresh vegetables, fruits, dairy products, honey and more, all sourced from local farmers and producers.

Question 3

Where is Beterboeren available?

Accepted Answer

Our delivery area may vary, but we aim to be available in as many communities as possible. Please check our website or contact our customer service to see if we deliver to your area.

Question 4

How can I order from Beterboeren?

Accepted Answer

You can easily order via our website. Choose the products you want, add them to your shopping cart, follow the steps to place your order and select the desired delivery date.

Question 5

What is Beterboeren's delivery schedule?

Accepted Answer

We offer the option to order on Wednesday and receive your products on Saturday. This way you can enjoy fresh farm products at the weekend.

Question 6

What about the sustainability of Beterboeren?

Accepted Answer

At Beterboeren we are committed to sustainability. We minimize our carbon footprint by using eco-friendly delivery options and promoting local products.

Question 7

What if my order has problems or is damaged?

Accepted Answer

If there are any problems with your order, please contact our customer service immediately. We will do our best to solve any problems.

Question 8

How can I contact Beterboeren customer service?

Accepted Answer

You can contact us via info@beterboeren.nl, or use the contact form on our website.

Question 9

How can I stay informed about offers and updates from Beterboeren?

Accepted Answer

Subscribe to our newsletter and follow us on social media to stay informed about our offers, updates and new products.

Question 10

What are the delivery costs?

Accepted Answer

Delivery costs are only €4.95 and are waived for orders over €20.

Question 11

Can I change my order after it has been placed?

Accepted Answer

Yes, changes to your order can be made up to 24 hours after placing it via our customer service portal or by contacting our support.

Question 12

Are all products organic?

Accepted Answer

We strive to also offer a range of organic products, but this is not yet the case. Our products are fresh and straight from the farms and we only work with suppliers who have the best interests of people, animals and nature in mind.

Question 13

Which payment methods do you accept?

Accepted Answer

We accept various payment methods including iDEAL, credit card and PayPal.

Question 14

How do you ensure the security of my data?

Accepted Answer

Our website uses SSL encryption to protect your personal data and we follow strict privacy guidelines in accordance with the GDPR.

Question 15

How do I create an account?

Accepted Answer

Click on 'create an account' at the top of our website and fill in the required details to create your account.

Question 16

Do you offer customer service?

Accepted Answer

Yes, our customer service team is available via email, and chat for all your questions.

Question 17

Can I order products that are not on the website?

Accepted Answer

For special requests, please contact our customer service team directly. We will do our best to fulfill your request.

Question 18

Where can I submit feedback or a complaint?

Accepted Answer

Feedback or complaints can be submitted via info@beterboeren.nl.

Question 19

Is it possible to buy the products themselves from the participating farmers?

Accepted Answer

Yes, that is possible, on the relevant page of our partners on our site you can find the contact details of our partners at the bottom. We strive to charge the same prices as our partners as much as possible. In some cases there is a difference, this is due to costs we have to incur for service, website, personnel and packaging. The advantage of BeterBoeren is that you can have your fresh groceries delivered to your home for a relatively low price and at a competitive shipping rate. In addition, if you order for at least €20, the shipping costs will be waived. When it comes to actually visiting our partners, we are working on “viewing days” where we can take our customers on an excursion! If there is anything else we can do for you, we would of course like to hear from you.

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Frequently Asked Questions

Frequently asked questions